Return & Refund Policy
30-Day Return Window
We want you to be satisfied with your purchase.
Eligible Boat Protection & Wash Kit orders may be returned within 30 days of confirmed delivery.
Return Condition
To qualify for a standard return, merchandise must be:
- unused
- in original condition
- returned with original packaging and included components
- suitable for resale
Because the Boat Protection & Wash Kit is sold as a bundle, both the Shoreline Marine Boat Cover and Pocket Hose Marine must be returned together. Partial bundle returns are not accepted.
Fitment and Size Selection
Customers are responsible for reviewing the boat-cover size and fitment information before ordering.
If the correct product was shipped but the customer selected the wrong size, the order may still be eligible for return under this policy, provided the merchandise meets the return-condition requirements. The customer is responsible for return shipping in those circumstances.
How To Start A Return
Email: support@strategicbackboard.com
Please include:
- your name
- order number or order confirmation
- reason for the return
- photographs if the item arrived damaged, defective, or incorrect
Do not return merchandise without first contacting us for return instructions.
Return Shipping
For standard returns, including change-of-mind purchases or customer sizing/order errors, the customer is responsible for return shipping costs.
If we shipped an incorrect item or the merchandise arrived damaged or materially defective, contact us promptly so we can determine the appropriate resolution.
Original Shipping Charges
Original Shipping & Handling charges are generally non-refundable on standard customer-initiated returns.
If the return results from an error on our part, an incorrect shipment, or qualifying shipping damage, we will determine the appropriate refund or replacement.
Refunds
Returned merchandise will be inspected after it is received.
Once an eligible return is approved, the refund will normally be submitted to the original payment method within 3–5 business days.
Your bank or card issuer may require additional time to post the refund to your account.
Damaged Or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly at: support@strategicbackboard.com
Please retain the merchandise, packaging, shipping carton, and shipping label until we provide instructions, as photographs may be required.